At Banshee quad Bike, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward returns policy to make the process as hassle-free as possible.
1. Eligibility for Returns
- Products must be returned within 30 days of delivery.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase, such as an order confirmation email or receipt, is required to process a return.
- Certain items, such as clearance or customized parts, may not be eligible for returns. These exclusions will be clearly noted on the product page.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at support@bansheequadbike.com with your order details and the reason for the return.
- Receive Instructions: Our customer service team will provide you with return instructions, including the return shipping address.
- Prepare the Package: Safely package the item(s) to prevent damage during transit. Include proof of purchase and any relevant documentation.
- Ship the Item: Use a trackable shipping method to send the package to the return address provided.
3. Refund Policy
- Refunds will be issued to the original payment method used for the purchase.
- Shipping fees are non-refundable unless the return is due to an error on our part, such as shipping the wrong or defective item.
- Once we receive and inspect the returned item, we will process your refund within 10 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
4. Exchanges
We do not accept exchanges
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 2 days of delivery. Include photos of the damaged item and packaging in your email to support@bansheequadbike.com. We will provide a replacement or refund at no additional cost to you.
6. Non-Returnable Items
The following items are not eligible for returns:
- Clearance or sale items
- Customized or special-order parts
- Items that have been used, installed, or modified
7. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
- If we determine the return is eligible for a refund due to our error, we will cover the return shipping costs.
8. Contact Us
If you have any questions about our Returns Policy or need assistance with a return, please contact us:
Email: support@bansheequadbike.com
Address: 418 Old Greenville Rd, Spartanburg,South Carolina 29301
Phone: + 1(843)966-0803
Thank you for choosing Banshee Quad Bike for your auto part needs. We appreciate your business and are committed to ensuring your satisfaction!